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Frequently Asked Questions
Q.What types of inflatables do you offer?
A.We offer a variety of bounce houses and slides, including princess-themed, multi-castle combos, and wet/dry options. You can view all available rentals on our Part Rentals page.
Q.How do I book a bounce house or slide?
A.Visit our Party Rentals page and select your preferred inflatable. Click “Book Now” to begin the reservation process.
Q.How far in advance should I book?
A.We recommend booking at least 1–2 weeks in advance to ensure availability, especially for weekends and holidays.
Q.Is a deposit required?
A.Yes, a deposit may be required to secure your rental. Specific details will be provided during checkout.
Q.Are the inflatables cleaned between rentals?
A.Absolutely. Each inflatable is washed with soap and water, sanitized using child-safe disinfectant, and fully dried before the next event.
Q.Are your rentals safe for toddlers and young children?
A.Yes! We offer options suitable for various age groups and ensure every setup meets safety standards.
Q.Do you deliver and set up the inflatables?
A.Yes, our team handles delivery, setup, and takedown. We aim for quick, professional service so you can focus on enjoying your event.
Q.What areas do you serve?
A.We’re based in Texas and serve surrounding communities. Contact us directly to confirm delivery to your location.
Q.What payment methods do you accept?
A.We accept major credit/debit cards, as well as Google Pay. Payment details are processed securely during booking.
Q.What is your refund or cancellation policy?
A.Please refer to our Refund and Returns Policy for full details.
Q.Where can I find your terms and conditions?
A.You can review our Terms and Conditions online.
Q.How can I reach customer service?
A.Call us at 832-405-1103 or email customerservice@sofocusedfamilyent.com.